Privacy Policy
Revora Healthcare Private Limited · Last updated [Date of Going Live]
1. Who we are
This website is operated by Revora Healthcare Private Limited (“Revora”, “we”, “us”), CIN U21000GJ2026PTC174674, with its registered office at A-303, 3rd Floor, S.G. Business Hub, B/s Bhagvat Petrol Pump, Nr. Gota Over Bridge, S.G. Highway, Ahmedabad, Gujarat 382470, India.
Revora is the Data Fiduciary for the personal data described in this policy. This policy explains what we collect, why we collect it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the rules made under it, and the Information Technology Act, 2000.
2. What we collect
We collect only the personal data you choose to give us, and a small amount of technical data needed to run the site.
| When you | We collect |
|---|---|
| Send a product, sample or partner enquiry | Name, company, city or territory, phone, email, your message |
| Send an export or manufacturing enquiry | Name, company, business email, country, products of interest, your message |
| Apply for a job | Name, email, phone, city, experience, your CV and anything you write about yourself |
| Report a side effect or product complaint | Your contact details, and the patient and medicine details you share (see section 5) |
| Browse the site | Necessary cookies only, as explained in our Cookie Policy |
We do not ask for, and you should not send us, passwords, bank details, card numbers or government ID numbers through this website.
3. Why we use it
- To reply to your enquiry and follow up on it.
- To appoint and manage distributors, stockists and business partners.
- To consider your job application.
- To record, assess and report adverse drug reactions and product quality complaints, as the law requires of pharmaceutical companies.
- To keep the website secure and working.
- To meet our legal and regulatory duties.
4. Your consent
By submitting a form on this website, you consent to us using the details you provide for the purpose of that form. You can withdraw your consent at any time by writing to the Grievance Officer (section 10). Withdrawal does not affect what we did before it, and we may still keep records the law requires us to keep.
5. Health information in safety reports
If you report a side effect or a product complaint, you may share health details about yourself or a patient. We use this information only to assess the report and to meet our pharmacovigilance duties. We may share it, in a form that does not identify the patient wherever possible, with the Pharmacovigilance Programme of India (PvPI), the Central Drugs Standard Control Organisation (CDSCO), State Licensing Authorities and the product's manufacturer. Safety records are kept for as long as drug safety law requires, even if other data is deleted.
6. Who we share it with
We share personal data only when needed, and only with:
- Our employees who handle your enquiry, application or report.
- Service providers who host this website and run our email, under contracts that require them to protect your data.
- Regulators and authorities, when the law requires it.
- Our manufacturing partners, for product quality complaints about their products.
Some service providers may store data on servers outside India. When this happens, we only transfer data as permitted under Indian law.
7. How long we keep it
| Data | Kept for |
|---|---|
| Business enquiries | Up to 3 years after our last contact, unless a business relationship follows |
| Job applications | Up to 1 year, unless you join us |
| Safety and complaint reports | As long as drug safety regulations require |
| Cookie choice | 6 months |
After this, we delete or anonymise the data.
8. How we protect it
We use reasonable security practices, including encrypted connections (HTTPS), restricted access for staff, and trusted hosting providers. No system is fully secure. If a personal data breach affects you, we will inform you and the authorities as the law requires.
9. Your rights
Under Indian law, you can:
- Ask what personal data we hold about you.
- Ask us to correct, complete or update it.
- Ask us to erase it, where we are not required to keep it.
- Withdraw your consent.
- Nominate another person to exercise these rights for you.
- Raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.
To use any of these rights, write to the Grievance Officer. We will reply within 30 days.
10. Grievance Officer
[Grievance Officer Name], Grievance Officer
Revora Healthcare Private Limited
A-303, 3rd Floor, S.G. Business Hub, B/s Bhagvat Petrol Pump, Nr. Gota Over Bridge, S.G. Highway, Ahmedabad, Gujarat 382470, India
Email: privacy@revorahealthcare.com
Phone: +91 88666 44642
11. Children
This website is meant for healthcare professionals, business partners and adults. We do not knowingly collect personal data from anyone under 18. A parent or guardian may report a side effect on behalf of a child.
12. Links to other websites
This site may link to other websites, such as government safety portals. Their privacy practices are their own, and this policy does not cover them.
13. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. Significant changes will be shown on this page.
See also our Cookie Policy and Pharmacovigilance Policy.